Home > Journals > RFP Journal of Hospital Administration

RFP Journal of Hospital Administration

Submit your article Read this Journals View all journals
Full Text (PDF)
Original Article

Factors Affecting Outpatient Satisfaction at a Tertiary Care Hospital in Sikkim

B. Khandelwal , Bidita Khandelwal1 , Vijay Pratap Singh2 , Sumit Kar3

Author Information

Licence:



RFP Journal of Hospital Administration 1(1):p 5-7, Jan-June 2017. | DOI:

How Cite This Article:

Timeline

Received : N/A         Accepted : N/A          Published : N/A

Abstract

 Patient satisfaction has become a frequently researched outcome measure of the quality of health care delivery . The health care industry is undergoing a rapid transformation to meet the ever increasing needs and demands of its patient population. Today’s patient is an educated consumer having many service demands and better care choices available. A valid and reliable questionnaire is a relevant tool for assessing patient satisfaction. A descriptive cross sectional questionnaire based survey using Patient Survey Questionnaire (PSQ) III short form was used to assess the outpatient satisfaction at a tertiary care hospital in Sikkim. A total of 6000 outpatients were interviewed and the response was assessed individually for each item as well as for the subscales and was expressed as mean. There was overall satisfaction with the medical care received by the patient.

Keyword: Outpatient; Patient Satisfaction;
PSQ III; Sikkim.

 

References

No records found.


About this article

Cite this article

Licence:



Received Accepted Published
N/A N/A N/A
DOI:

Keywords


Article Level Metrics

Last Updated

Monday 26 January 2026, 22:32:33 (IST)

162

Accesses

0
40
00

Citations


NA
NA
NA

Download citation


Article Keywords

Keyword Highlighting

Highlight selected keywords in the article text.


Timeline

Received N/A
Accepted N/A
Published N/A

licence




Access this article

Reprint Order Form
Buy this Article
Institutional Subscriptions

Share