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National Quality Assurance Program

Vinny Arora, Consultant, Quality Improvement, National Health System Resource Centre, Delhi 110067, India. , J.N. Srivastava1 , Ms. Vinny Arora2

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RFP Journal of Hospital Administration 2(1):p 35-38, Jan-June 2018. | DOI:

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Abstract

Quality in healthcare is an attribute; it is complex construct that has several tangible & intangible dimensions including individual patient interest and larger societal concerns about improvement in health outcomes. National Quality Assurance Program is an NHM initiative to provide accessible, affordable and equitablequality of services in Public Health Facilities. The program has been launched in November 2013 and implemented in all the States & Union Territories. Under NQAP, National Quality Assurance Standards (NQAS) have been formulated and incorporated in the tools prepared for conducting the assessments in public health facilities. Indian Healthcare system is 3 tier in nature, keeping it in view and for meeting the requirements, Quality Standards for District Hospitals, CHC, PHC/UPHC have been formulated in subsequent years for implementation. The entire framework of Quality Assurance Standards has been prepared by laying prominence on Donabedian Model of Structure Process and Outcome. The program lays emphasis on gap closure activities those are found during the assessment. There are 8 key features & explicit measurement system in the program. The entire focus of the program is on continual quality improvement of service delivery in public health facilities,
in years to come.

Conclusion: Quality Assurance Programmemeets the need of Public Health system in the country which is transparent, reliable & sustainable. The
program endeavor to serve the country by improving the ‘Quality of Care’
provided in public health facilities.

Keywords: National Quality Assurance Program; National Quality Assurance Standards

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