Published Online : 2023-12-25
Background: The freight forwarding industry in the Chennai region faces various challenges in documentation, customs clearance, operations, and communication among stake holders. These challenges hinder industry efficiency and competitiveness, making it crucial to investigate and address them effectively. Aims: This research project aims to explore and understand the challenges encountered by freight forwarders in the Chennai region. By employing qualitative and quantitative research methods, including interviews, surveys, and data analysis, the study seeks to uncover valuable insights into these obstacles. The ultimate goal is to develop strategies that can enhance the industry's efficiency and competitiveness. Materials and Methods: To achieve the project's objectives, a combination of qualitative and quantitative research methods will be employed. Convenience sampling methods Interviews will be conducted with freight forwarders, customs officials, and other relevant stake holders to gain in-depth insights into the challenges faced. Surveys will be distributed to a broader sample to gather quantitative data on the frequency and severity of these challenges. Data collected through interviews and surveys will be analysed to identify patterns, trends, and correlations. Results: The research findings will shed light on the key challenges faced by freight forwarders in the Chennai region. There is a significant association between types of cargo and modes of transport. There is a significant association between the type of goods and ports. There is a significant association between the type of goods and the number of shipments in a year. There is a significant association between types of cargo and modes of transport. Concerning documentation, customs clearance, operations, and communication among stakeholders. The analysis of both qualitative and quantitative data will provide a comprehensive understanding of the issues that hinder industry efficiency and competitiveness. Conclusions: Based on the research results, this study will draw conclusions about the most pressing challenges that need to be addressed to improve the performance and sustainability of the Chennai freight forwarding industry. By identifying the root causes of these challenges, stake holders can develop effective strategies to over come them.
Original Article
English
P. 153-162
