Abstract

The primary function of a credit card is to let consumers make purchases without having to pay the entire amount upfront. When using a credit card, the user must pay the entire balance each month to avoid incurring interest charges. Credit cards provide consumer protection, convenience, and occasionally rewards. Benefits like cash-back rebates and fraud protection are provided by credit cards. But if used improperly, credit cards can result in debt, interest fees, and credit ruin. This study aims to predict how satisfied customers are with the selection, redemption, and awareness of credit card fraud operations. A structured questionnaire was used to collect data from 75 respondents using the random sample method. Credit card frauds awareness has mean value 5.2617, followed by frequency of using credit card mean value 5.2400 and decision of choosing credit card mean value 4.9333. However the satisfaction with current credit card has the meanvalue of 3.8552. A model-explained variation of 40.4% in awareness on credit card fraud which is indicated by adjusted R = 0.404. Despite their being no auto-correlation among the variables, the findings indicate that the model is a useful predictor of awareness on credit card frauds (F=7.336 P< 0.05).

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Funding