Abstract

Freight forwarding consists of strategic logistics planning and execution for the domestic Freight forwarding consists of strategic logistics planning and execution for the domestic and international movement of goods, on behalf of shippers. Specifically, a freight forwarder will carry out activities of freight rate negotiations, container tracking, customs documentation, and freight consolidation and other tasks. At the same time clearing the goods through legal documentation from and to one country to another country is customs clearance. These goods need to be delivered as specified and in good condition that constitute logistics. Methodology: This paper attempt to find out what factor determines the best logistics service provider for the export of goods with special reference to Lotus industries Ltd. a textile company. The researcher used exploratory research and followed non-probability method of colleting data from 104 logistics companies with justification of Cochran test and reliability test. With structured questionnaire he collected the data and analysis were done. It is also justifies with statistical tools like one way Anova and rank correlation. Result: From the 104 samples, on data analysis. It is traced that only 25% from the sample population claim that they are good in clearance service. In pricing for clearance service 94.2% claim that their price is good and reasonable. It is suggested that a good software need to be implemented. The logistic companies nearby to the location need be selected. When more employees very employed fast clearance will be made. Mode of transport also decides the identification of best logistics. More experienced person in the company can provide better service than others.

• 1.   L.A Tavasszy, C.J Ruijgok, Emerging global logistics networks: Implications for transport systems and policies Wiley Black well, 2003;. 34(4,: 456-472).
• 2.   Zhaojian Liu, Guangqi Sun, Qing, The Global Transportation and Logistics Infrastructure-4t International IEEE conference paper 2008.
• 3.   N Jena, Factors influencing logistics cost and service quality: a survey within the Indian sector scientific Research publishing 2015; 48:199-207.
• 4.   S Mothilal, Angappa Gunasekaran, S.P. Nachiappan and Jayanth Key success factors and their performance implications in the Indian third - party logistics (3PL) industry, International journal of production research 2018; 50: 2407-2422.
• 5.   Rossiter Hofer, Adriana Counsei, Dresner, Martin E(2018) The Roles of Procedural and Distributive Justice in Logistics Outsourcing Relationships Journal of business Logistics. 2018: 33(3): 196-209.
• 6.   Parkan: Dubey, Rameshwar Recent developments in the practices of logistics service quality in the global industry. Portuguese Journal of management 2019 :l 1: 71-88.
• 7.   B.S Sahay, Ramneesh Mohan Supply chain management practices in Indian industry International journal of physical distribution and logistics management 2019;33(7): 582-606.
• 8.   Ryszard Barcid and Marcin Jakubiee E - logistics service qualit-Aspects of functioning 2019 Journal of Management research 2019: 7(1).
• 9.   Md Uzir Hossain Uzirand Hussam Al Halbusi (2019)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country. Journal of retailing and consumer service 2021; 63.
• 10.   Rafique Ahmed Khan Impact of Third Party Logistics (3PL) on Customer Satisfaction in Pharmaceutical Industry of Pakistan. GMJACS 2015; 5 (2): 75 - 84 and Computing Technology.
• 11.   Samuel Nugroho and Sesilya Kempa Logistic Service Quality and Customer Satisfaction to Customer Retention on Rice Producer Industry conference paper.2020.
• 12.   Samuel Nugroho and Sesilya Kempa. The impact of the logistics management in customer satisfaction. Conference paper; Scientific Repository. 2021.
• 13.   Guoling Lamg An Empirical Study on the Exploration of Factors Influencing Customer Satisfaction in Logistics Distribution Service. IOP conference paper; Earth and environmental science – (2021) IOP conference series: Earth and Environmental Science.
• 14.   Huanneng Chiu Methodology for Measuring the Customer Satisfaction with the Logistics Services, 2022 ; 189-194.
• 15.   Paulo Rita (2020) The impacts of service quality and customer satisfaction in on line shopping 2020; 5(10): 1-14.
• 16.   Bernard J Lalonde, Terrance Lpohlen Logistics service quality and customer satisfaction in B2B relationships: a qualitative comparative analysis approach The TQM Journal. (2020); 33(1) :125-140.
• 17.   B.S Sahay, Ramneesh Mohan An exploratory study of out sourcing 3PL services: an Australian perspective. 2011; 18(3): 342-358.

Data Sharing Statement

Funding