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RFP Journal of Hospital Administration

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Effect of Hospital Accreditation on Quality of Care as Perceived by Patients

Arif Raza, Assistant Professor, Healthcare Management, Goa Institute of Management, Goa 403505, India , Arif Raza1

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RFP Journal of Hospital Administration 2(1):p 12-21, Jan-June 2018. | DOI:

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Abstract

The study is aimed at understanding whether the accreditation of hospital in India (NABH) has any effect on its quality, as perceived by the patients. Primary data was collected from patients who took treatment in accredited and non-accredited hospitals, on their rating of Infrastructure, process and outcome of care at their hospital. The data was statistically analysed to determine if there is any significant difference in the rating given by accredited hospital’s patients from nonaccredited hospital’s patients. The study found that except infrastructure component, the mean rating and percentage of high rating were significantly higher for process and outcome component. The overall rating was also significantly higher by accredited hospitals patients.

Keywords: Accreditation; Hospital; Healthcare Quality; Patient Care.

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