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Users’ Satisfaction on Library Services in Anna University with Special Reference to Enginerring Colleges at Coimbatore City, Tamil Nadu: A Study

V.R. Rajan** , S. Chandra Mohan Kumar* , V.R. Rajan**

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Indian Journal of Library and Information Sciences 9(3):p 205-208, Sep-Dec 2015. | DOI: DOI: https://dx.doi.org/10.21088/ijlis.0973.9548.9315.4

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Abstract

This paper makes an attempt to study the users’ satisfaction in library services in the Engineering Colleges at Coimbatore.  The survey was conducted in 32 Engineering College Libraries.  The data were collected in the form of questionnaire stating the opinion on access to full text database in library, access to digital repository, issue of books to the users, opinion on gate register, facilities and services offered by the library and library staff supporting for discovering the information. The study reveals all the users need based services, reliability, responsiveness, timeliness, honesty and a caring approach. They want assistance for information access resource materials both in printed and online formats.  On review on the user’s satisfaction the library service in the affiliated Engineering colleges of Anna University in Coimbatore have been done.  In order to bridge the gap between the services offered by the libraries of these Engineering Colleges and the needs and expectations of various users, the present study has been proposed and conducted.

Keywords: Collection Development of Libraries; Evaluative; Comparative. 

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DOI: DOI: https://dx.doi.org/10.21088/ijlis.0973.9548.9315.4

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