Abstract

Background: Nurses play a multiple role in hospital but the major role is promotion of health, prevention of disease and relieving pain. Developing good relationship of a nurse with the patients for providing comprehensive nursing care is essential. Nurses should have communication skills to maintain therapeutic relationship with patients. This study has assessed the effectiveness of teaching program on communication skills and quality nursing care among pediatric nurses. Aims & Objectives: To assess the communication practices and factors affecting communication among pediatric nurses. To provide teaching program to nurses so that quality health care can be provided to the patients admitted in the pediatric hospitals. Material & Methods: This study was an Experimental study (Pretest- Posttest control group design) done to assess the communication skills and quality of health care among pediatric nurses in selected hospitals. The total of 70 pediatric nurses were selected through convenient sampling technique, then they were divided into control (35) and experimental group (35). Pretest and posttest was conducted in both the groups but intervention was given only to the experimental group. The intervention was planned teaching program and educational pamphlet was given. Result: The results showed that there is association between socio-demographic variables and communication skill scores in Experimental Group. There is a statistically significant difference in communication skills between control group and experimental group after the intervention. There is a statistically significant difference in communication skills in experimental group before and after intervention. There is a significant difference in quality nursing care in patients of control and experimental group after the intervention. Conclusion: Therefore, in order to improve the quality of nursing care, training should be given to all nurses to enhance communication skills so that a good relationship between patients and their parents can be developed.

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