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RFP Journal of Hospital Administration 8 (2):p 47-54, July-December 2024. | DOI: NA
Original Article
A Study to Improve the Efficiency of Staff Nurses in a Multispeciality Hospital
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Attribution-Non-commercial 4.0 International (CC BY-NC 4.0)This license enables reusers to distribute, remix, adapt, and build upon the material in any medium or format for noncommercial purposes only, and only so long as attribution is given to the creator
RFP Journal of Hospital Administration 8 (2):p 47-54, July-December 2024. | DOI: NA
How Cite This Article:
Singh A, A Study to Improve the Efficiency of Staff Nurses in a Multispeciality Hospital. RFP Journal of Hospital Administration. 2024;8(2):47-54.Timeline
Received : September 26, 2024
Accepted : November 13, 2024
Published : December 30, 2024
Abstract
Context: Different workers have different customers, depending upon the nature of their job assignment. While by definition, different customers have different expectations they can be grouped together forming general classes of customer expectations. The aim of continuous quality improvement is to meet the customer expectations, not just the competition. Patient’s satisfaction is the primary goal of health care. Patients dissatisfied with the hospital services are clear indicators of uncompetitive health care being delivered. Nursing care forms a major part of the clinical services of the hospital. So, the patient’s satisfaction with the nursing care is accepted as one of the standard measures of quality of care and it is steadily gaining popularity. Objectives: To understand roles and responsibilities of staff nurses. To locate problem areas for the staff nurses on the floor. To obtain nurses’ feedback on their job description. Methods: Observing staff nurses across two shifts (morning and evening) and in-depth interviews by using a questionnaire. Findings: 33 staff nurses were interviewed against 10 structured questions. It was observed that while the percentage of resources available was high, the participation of the administration was only satisfactory and had scope for improvement. However, the culture among the staff was pretty focused towards quality improvement. Conclusion: While the staff nurses had resources and the culture to provide quality healthcare to the patients, the administration could boost their motivation by implementing multiple approaches and assessments on regular basis so as to improve the outcomes. Approaches like introducing incentives, regular training of staff, etc. can go a long way in service quality improvement.
References
- 1. Aiello, A., Garman, A. and Morris, B.S. (2003), Patient Satisfaction with nursing care: A multilevel analysis, journal of Quality Management in Health Care, 12(3), 187-191.
- 2. Basavanthappa, B.Y. (1999), Nursing Research, Second Edition, New Delhi, Jaypee Brother Medical Publishers, 225-260.
- 3. Sreenivas T, Prasad G. Patient Satisfaction- A Comparative Study. Journal of the Academy of Hospital Administration,2003;15(2):7-12.
- 4. Andaleeb SS. Service quality perceptions and patient satisfaction: a study of hospitals in a developing country. Soc Sci Med, 2001 May;52(9):1359-70.
- 5. Joshi. P. A study to find out the level of parent’s satisfaction with paediatric nursing care, whose children admitted in paediatrics units of selected hospital in Delhi [M.Sc. Thesis]. An unpublished thesis of the University of Delhi, May 2002. 6. Risser, Panchansky R, Thomas JW. The concept of access definition and relationship to consumer satisfaction. Med Care 1981;19(2): 127-40.
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This research received no funding
Author Contributions
All authors contributed significantly to the work and approve its publication
Ethics Declaration
This article does not involve any human or animal subjects, and therefore does not require ethics approval
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Cite this article
Singh A, A Study to Improve the Efficiency of Staff Nurses in a Multispeciality Hospital. RFP Journal of Hospital Administration. 2024;8(2):47-54.
Licence:
Attribution-Non-commercial 4.0 International (CC BY-NC 4.0)This license enables reusers to distribute, remix, adapt, and build upon the material in any medium or format for noncommercial purposes only, and only so long as attribution is given to the creator
| Received | Accepted | Published |
|---|---|---|
| September 26, 2024 | November 13, 2024 | December 30, 2024 |
DOI: NA
Keywords
Health care deliveryPatient satisfactionContinuous quality improvementNursing careImprove efficiencySearch for Similar Articles
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Timeline
| Received | September 26, 2024 |
| Accepted | November 13, 2024 |
| Published | December 30, 2024 |
licence
Attribution-Non-commercial 4.0 International (CC BY-NC 4.0)
This license enables reusers to distribute, remix, adapt, and build upon the material in any medium or format for noncommercial purposes only, and only so long as attribution is given to the creator
