Abstract

The patient waiting in the Emergency room for both the patient assessment and patient transfer out to the assigned destination (ward or intensive care unit) are major indicators in healthcare reform. This is generally assessed by patient satisfaction score. This score is usually lowest in the emergency room worldwide, mostly due to the patient load in the emergency room. We aim to assess the patient satisfaction score and the cause of delay in patient shifting out of the emergency room in our institute as the emergency department is the first point of contact in patients.

• 1.   Welch SJ. Twenty years of patient satisfaction research applied to the emergency department: A qualitative review. Am J Med Qual. 2010;25(1):64–72.
• 2.   Andaleeb SS. Service quality perceptions and patient satisfaction: A study of hospitals in a developing country. Soc Sci Med. 2001;52(9):1359–70.
• 3.   Rahmqvist M, Bara AC. Patient characteristics and quality dimensions related to patient satisfaction. Int J Qual Health Care. 2010 Dec;22(6):86–9.
• 4.   Kent S. Achieving patient compliance: The psychology of the medical practitioner's role. JAMA. 1983 Oct;250(17):2376–7.
• 5.   West E. Management matters: The link between hospital organisation and quality of patient care. Qual Health Care. 2001;10(1):40–8.
• 6.   Lau FL. Can communication skills workshops for emergency department doctors improve patient satisfaction? Emerg Med J. 2000;17(4):251–7.
• 7.   Worku M, Loha E. Assessment of client satisfaction on emergency department services in Hawassa University Referral Hospital, Hawassa, Southern Ethiopia. BMC Emerg Med. 2017;17(1):21.
• 8.   Damghi N, Belayachi J, Armel B, Zekraoui A, Madani N, Abidi K, et al. Patient satisfaction in a Moroccan emergency department. Int Arch Med. 2013;6(1):20.
• 9.   McKinley RK, Roberts C. Patient satisfaction with out of hours primary medical care. Qual Health Care. 2001;10(1):23–8.
• 10.   Davis K, Stremikis K, Squires D, Schoen C. Mirror, Mirror on the Wall. How the Performance of the US Health Care System Compares Internationally. New York: Common Wealth Fund; 2014.
• 11.   Hoot NR, Aronsky D. Systematic review of emergency department crowding: Causes, effects, and solutions. Ann Emerg Med. 2008 Aug;52(2):126–36.
• 12.   Calvillo E, Clark L, Ballantyne JE, Pacquiao D, Purnell LD, Villarruel AM. Cultural competency in baccalaureate nursing education. J Transcult Nurs. 2009 Apr;20(2):137–45.
• 13.   Stewart MA. Effective physician-patient communication and health outcomes: A review. CMAJ. 1995 May;152(9):1423–33.
• 14.   Leonard M, Graham S, Bonacum D. The human factor: The critical importance of effective teamwork and communication in providing safe care. Qual Saf Health Care. 2004;13(Suppl 1):i85–i90.

Data Sharing Statement

Funding