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Journal of Social Welfare and Management 14(3(Part-II)):p 181-186, September-December 2022. | DOI: https://doi.org/10.21088/jswm.0975.0231.14322.4
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A Study on service Quality Attributes and Student Learning
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Attribution-Non-commercial 4.0 International (CC BY-NC 4.0)This license enables reusers to distribute, remix, adapt, and build upon the material in any medium or format for noncommercial purposes only, and only so long as attribution is given to the creator.
Journal of Social Welfare and Management 14(3(Part-II)):p 181-186, September-December 2022. | DOI: https://doi.org/10.21088/jswm.0975.0231.14322.4
How Cite This Article:
M Riaz Ahmed, Afrah/A Study on service Quality Attributes and Student Learning/J Soc Welfare Manag. 2022;14,3(PartII):181–186.Timeline
Received : July 25, 2022
Accepted : August 26, 2022
Published : December 30, 2022
Abstract
This study attempts to examine the relationship between service quality attributes and the student learning in terms of reliability, assurance, tangibility, empathy and responsiveness. In public as well as in private sector the quality of education is an important factor that is considered for attracting and retaining the students who want to get education. Selfadministered questionnaire was used in this study to collect the related data to establish the relationship between service quality and student learning. The sample consisted of 42 Students, 5 Research Scholars, 6 Alumni, 12 Business people, 8 Government Employees, 28 Private Employees. Among them 56 are male and 45 are female. The results show that students are satisfied with services in terms of their reliability, assurance, tangibility, and empathy but not much satisfied with responsiveness. The study revealed that the respondents who had studied self-supporting course were more satisfied than the respondents who had studied different courses. In the overall satisfaction, the female respondents were more satisfied with service quality attributes than male respondents. Recommendations are made and guidelines for future research are also provided.
References
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- 3. Solomon L Lodesso; Eldridge J Van Niekerk; Cecelia A Jansen; Hélène Müller. 2018. Student Satisfaction Regarding Service Quality at Ethiopian Public Higher Education Institutions: A Case Study.Journal of Student Affairs in Africa, 6(2) Vol 6, No 2, 2018.
- 4. Satar Rezaei, Behzad Karami Matin, Mohammad Hajizadeh, Ali Soroush, Zahra Mohammadi, Maryam Babakhany and Khadije Jamshidi (2017) Evaluating service quality in the higher education sector in Iran: an examination of students’ perspective, International Journal of Human Rights in Healthcare, vol. 10 no. 2.
- 5. Susie Khoo, Huong Ha and Sue L.T. McGregor (2017), Service quality and student/customer satisfaction in the private tertiary education sector in Singapore, International Journal of Educational Management, vol. 31 no. 4.
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Data Sharing Statement
There are no additional data available. All raw data and code are available upon request.
Funding
This research received no funding.
Author Contributions
All authors contributed significantly to the work and approve its publication.
Ethics Declaration
This article does not involve any human or animal subjects, and therefore does not require ethics approval.
Acknowledgements
We would like to express our gratitude to the patients, their families, and all those who have contributed to this study.
Conflicts of Interest
No conflicts of interest in this work.
About this article
Cite this article
M Riaz Ahmed, Afrah/A Study on service Quality Attributes and Student Learning/J Soc Welfare Manag. 2022;14,3(PartII):181–186.
Licence:
Attribution-Non-commercial 4.0 International (CC BY-NC 4.0)This license enables reusers to distribute, remix, adapt, and build upon the material in any medium or format for noncommercial purposes only, and only so long as attribution is given to the creator.
| Received | Accepted | Published |
|---|---|---|
| July 25, 2022 | August 26, 2022 | December 30, 2022 |
DOI: https://doi.org/10.21088/jswm.0975.0231.14322.4
Keywords
Service QualityE-LearningStudent ExperienceEducational SectorService GapSearch for Similar Articles
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Timeline
| Received | July 25, 2022 |
| Accepted | August 26, 2022 |
| Published | December 30, 2022 |
licence
Attribution-Non-commercial 4.0 International (CC BY-NC 4.0)
This license enables reusers to distribute, remix, adapt, and build upon the material in any medium or format for noncommercial purposes only, and only so long as attribution is given to the creator.
