Abstract

Purpose: In the past couple of decades, the manufacturing industry began to accept the necessity of analyzing third-party logistics delivery satisfaction.1 Third-party logistics delivery satisfaction, aims to improve the overall customer experience and strengthen the relationship between 3PL providers. Additionally, the findings of the study can help 3PL providers to identify strategies to differentiate themselves in the market and attract new customers while retaining existing ones. Methodology: The conceptual model was developed from literature sources and data collected using a structured questionnaire, the research study hypothesizes about the significant difference among the dimensions of the independent variables as predictors, predicting customer satisfaction. Findings: The findings of the multiple regression state that significant in between 3pl delivery satisfaction and customer satisfaction. The findings of the correlation analysis state that there is a significant association between 3pl delivery satisfaction.

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Funding