Abstract

Consumers are the foundation of every economy. A healthy economy depends on this spending, production, and growth cycle. Money spent by consumers on goods and services generates demand for them, which in turn boosts output and propels economic expansion. Rights of Consumer have been an important area of discussion from a long time in the USA. In the year 1962, US President John F. Kennedy addressed the topic of consumer rights. Today, after the digital revolution, the nature of consumer is divided into two patters: Consumer at physical marketplace and consumer at virtual market place. This paper aims to discuss the rights of a consumer in the virtual marketplace.

• 1.   See the URL: https://cmsadmin. amritmahotsav.nic.in/blogdetail.htm?84, last visited on 14th July, 2023.
• 2.   Devika Sharma, #World Consumer Rights Day, 2019 — Consumer is the King! See the URL: https://www.scconline.com/blog/ post/2019/03/15/world-consumer-rightsday-2019-consumer-is-the-king/, last visited on 4th July, 2024.
• 3.   Section 2(9)(i) of the Consumer Protection Act, 2019
• 4.   Section 2(9)(ii) of the Consumer Protection Act, 2019
• 5.   Section 2(9)(iii) of the Consumer Protection Act, 2019
• 6.   Section 2(9)(iv) of the Consumer Protection Act, 2019
• 7.   [5:28 pm, 16/01/2026] Dinesh Kashyap: make Vanocur style refernce Karnataka Power Transmission Corporation (KPTC) v Ashok Iron Works Private Limited, (2009) 3 SCC 240 at 242 8. Section 2(9)(v) of the Consumer Protection Act, 2019
• 9.   See the URL: https://www.oecd-ilibrary. org/electronic-commerce_5ks5p9drm5xp.pd f?itemId=%2Fcontent%2Fcomponent%2Fsti_ scoreboard-2009-38-en&mimeType=pdf, last visited on 12th December, 2024.
• 10.   Section 2(16), the Consumer Protection Act, 2019.
• 11.   State of Delhi Vs. Mohd. Afzal and Others , [MANU/DE/1026/2003]
• 12.   Section 2(17), the Consumer Protection Act, 2019.
• 13.   Section 2(33), the Consumer Protection Act, 2019.
• 14.   Section 2(34), the Consumer Protection Act, 2019. 15. Praveen Kumar Sharma v. Snapdeal.com, CC/426/2017
• 16.   Tom Lawry, AI in Health A Leader’s Guide to Winning in the New Age of Intelligent Health Systems (HIMSS Book Series), CRC Press, Boca Raton: Taylor & Francis, 2020, Pg.133.
• 17.   Rakhi Banerjee, 10 Important Factors an E-Commerce Entity Must Know To Deal with the Consumers In 2020, available at https:// www.livelaw.in/columns/e-commerceconsumers-protection-central-consumerprotection-authority-168117, accessed on 10th January, 2021 at 7.18 PM.
• 18.   South Dakota v. Wayfair Inc. , 585 U.S. (more)138 S. Ct. 2080; 201 L. Ed. 2d 403
• 19.   Amazon Seller Services Pvt Ltd vs. Modicare Ltd & Ors, FAO(OS) 133/2019 and CM APPL. 32954/2019 (stay), Decided on 31 January, 2020
• 20.   Christian Louboutin SAS v. Nakul Bajaj & Ors, CS(COMM) 344/2018 decision dated 2nd November, 2018
• 21.   Trimex International FZE Limited, Dubai v. Vedanta Aluminium, India, 2010 (1) SCALE 574, decided on January 22, 2010.
• 22.   CC/5/2015 & Appeal No. 524/2015 of the State Commission Punjab 23. 2013 (54) PTC 578 (Mad), 24. AIR 1966 SC 543: 1966 (1) SCR 666.