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A Study on service Quality Attributes and Student Learning

M Riaz Ahmed , M Riaz Ahmed1 , Afrah2

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Journal of Social Welfare and Management 14(3(Part-II)):p 27-32, September-December 2022. | DOI: http://dx.doi.org/10.21088/jswm.0975.0231.14322.4

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M Riaz Ahmed, Afrah/A Study on service Quality Attributes and Student Learning/J Soc Welfare Manag. 2022;14,3(PartII):181–186.

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Abstract

This study attempts to examine the relationship between service quality attributes and the student learning in terms of reliability, assurance, tangibility, empathy and responsiveness. In public as well as in private sector the quality of education is an important factor that is considered for attracting and retaining the students who want to get education. Selfadministered questionnaire was used in this study to collect the related data to establish the relationship between service quality and student learning. The sample consisted of 42 Students, 5 Research Scholars, 6 Alumni, 12 Business people, 8 Government Employees, 28 Private Employees. Among them 56 are male and 45 are female. The results show that students are satisfied with services in terms of their reliability, assurance, tangibility, and empathy but not much satisfied with responsiveness. The study revealed that the respondents who had studied self-supporting course were more satisfied than the respondents who had studied different courses. In the overall satisfaction, the female respondents were more satisfied with service quality attributes than male respondents. Recommendations are made and guidelines for future research are also provided.

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M Riaz Ahmed, Afrah/A Study on service Quality Attributes and Student Learning/J Soc Welfare Manag. 2022;14,3(PartII):181–186.

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DOI: http://dx.doi.org/10.21088/jswm.0975.0231.14322.4

Keywords

Service Quality; E-Learning; Student Experience; Educational Sector; Service Gap

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