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E-Government and Service Quality in India

Hanumanthappa D G, Assistant Professor, Department of Studies and Research in Political Science, Rani Channamma University, Vidy Sangama, Belagavi 591156, Karnataka, India. , Hanumanthappa D G

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International Journal of Political Science 7(2):p 63-66, July – December 2021. | DOI: http://dx.doi.org/10.21088/IJOPS.2454.9371.7221.7

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Hanumanthappa D G/E-Government and Service Quality in India/International Journal of Political Science 2021; 7(2):63–66.
 

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Abstract

With the advent of e-governance as a guiding principle in the early 1990s, the dynamics of public administration in India have altered dramatically. Citizen-Centric government aims to satisfy people's perceived needs, solve their common issues, and resolve their concerns right at their doorstep. ICTs provide chances for both governing and being ruled, allowing a population to collectively attentively watch the ruling class's actions as they are required to, and the government, in turn, to focus on and positively respond to. As a result, ICT has the ability to bridge the gap in all aspects of the system, allowing for the growth of communion. The significance of information and communication technology (ICT) in a broader democratic system and effective governance was also explored. Citizens will have access to information about government services and processes, as well as knowledge about local best practices and content, and government services will be delivered right to their door. Keywords: ICT; Citizen Centric; E-governance; Government; Democratic system.

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Hanumanthappa D G/E-Government and Service Quality in India/International Journal of Political Science 2021; 7(2):63–66.
 

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DOI: http://dx.doi.org/10.21088/IJOPS.2454.9371.7221.7

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