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 Red Flower Publication Journals: Ordering Information

 Where to place your orders, queries and claims
Orders, queries, and claims for all Red Flower Publication Journals should be addressed to Red Flower Publication Pvt. Ltd., 48/41-42, DSIDC, Pocket-II, Mayur Vihar Phase-I, Delhi – 110091, India, Phone: 91-11-22754205, Fax: 91-11-22754205, E-mail: redflowerppl@vsnl.net, Website: www.rfppl.com.
Journals will be invoiced only in INR to Indian and in US dollars (USD) to all other countries.
Payment by bank transfer, cheque and credit card is accepted (see under Payment Details).

 Invoicing Currencies
Subscriptions are priced in INR to Indian and in US dollar (USD) for all other countries.

 Customers Resident in the EU and VAT
Non-Value Added Tax (VAT) registered customers in the European Union (EU) should add the appropriate VAT rate applicable in their country to the prices. VAT-registered customers should include their VAT registration number with their order. In all other countries local taxes may apply. For delivery to Switzerland the appropriate VAT rate will be charged.

 Conditions of Sale
All subscriptions must be pre-paid. Most journals are supplied on a calendar-year basis; some journals are available on an any-time start basis - these are indicated in our price list. All prices and publication dates are subject to change without notice. It is Red Flower Publication policy not to publish unannounced volumes during the subscription period, except in circumstances outside our control.

 Cancellations
Cancellations for the unfulfilled part of calendar-year journals are only accepted until 31 March of the current subscription year. Cancellations for the unfulfilled part of any-time start journals can be accepted at any time.

 Claims
Claims for missing issues will be met, free of charge, if made within six months of the date of dispatch or payment date. In the year following publication, institutional subscribers may purchase replacement copies at 50% off the published price.

 Dispatch
Journals dispatched from Indian are sent by standard mail to all countries. Priority Mail rates are available on request.

 Ordering Procedures
Journals dispatched from Indian are sent by standard mail to all countries. Priority Mail rates are available on request.
When ordering please include the following details for each journal:
  • Complete title(s);
  • Year and volume(s);
  • ISSN(s);
  • Full "send-to" address and full "end-user" address, including zip/postal code and country name (if this is different from the previous year, please include the old address);
  • Your current subscription number;
  • The total value of the order.
For the most efficient service, please send your orders along with payment to the appropriate location mentioned in the Payment Details Section below.

 Please send renewals before 15 December.

 End User Information.
It is a mandatory requirement for Subscription Agencies to supply the full end user name and address details, when placing subscription orders for delivery to a different address from that of the actual end user.

 Address Changes.
Please notify us promptly of address changes, mentioning the old and new address, your subscriber number(s) and a complete list of the journals ordered. If possible, please enclose a copy of your existing address label from one of the journals.

 Back Volumes/Single Issues/Special Issues.
Providing set criteria is met we offer 25% discount on Back Volume orders, please contact us for more details. Single Issue and Special Issue prices are available on request. Return shipments for ordered and paid back volumes, single and special issues are not accepted. For certain Back Volumes we deliver Xerox copies and not originals.

 Sample Copies.
Free online sample copies of most Red Flower Publication journals can be downloaded from the homepage of each journal.

 Red Flower Publication journals:
Payment Details Please mention your renewal number when you make a payment; NOT mentioning this can lead to a significant delay in order processing.

 Payment Details
By Bank Transfer/TT: Please use the following information.
  • Complete Bank Account No. 604320110000467
  • Beneficiary Name (As per Bank Pass Book): Red Flower Publication Pvt. Ltd.
  • Address: 48/41-42, DSIDC, Pocket-II, Mayur Vihar Phase-I, Delhi – 110 091(India)
  • Bank & Branch Name: Bank of India; Mayur Vihar
  • Bank Address & Phone Number: 13/14, Sri Balaji Shop,Pocket II, Mayur Vihar Phase- I, New Delhi - 110091 (India); Tel: 22750372, 22753401. Email: mayurvihar.newdelhi@bankofindia.co.in
  • MICR Code: 110013045
  • Branch Code: 6043
  • IFSC Code: BKID0006043 (used for RTGS and NEFT transactions)
  • Swift Code: BKIDINBBDOS
  • Beneficiary Contact No. & E-mail ID: 91-11-22754205, E-mail: redflowerppl@vsnl.net
By Cheque/Demand draft Cheque should be in the name of Red Flower Publication Pvt. Ltd. payable at Delhi.
We accept credit card payments with orders placed by phone, post or on our website at www.rfppl.com. The following credit cards are accepted: American Express, Eurocard/Access/Mastercard, and Visa. When paying by credit card over the phone or on our website please have the following information to hand at the time of order: the type of card, the card number and the expiry date. For postal orders please ensure you also include your signature.
Please do not submit your card details by email as it is not a secure way of sending this information.
It is important that a copy of the remittance instruction to your bank is also mailed to your nearest Customer Service Office and that you quote your subscriber/invoice number and order number. This will ensure that we can trace your payment and process your order promptly.

 Dispute Resolution.
All Dispute Resolution subjects to Delhi jurisdiction.

 Customer service office
Red Flower Publication Pvt. Ltd.
48/41-42, DSIDC, Pocket-II
Mayur Vihar Phase-I
Delhi – 110 091
India
Phone: 91-11-22754205, Fax: 91-11-22754205
E-mail: redflowerppl@vsnl.net
Website: www.rfppl.com