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1. When can I expect my issue to arrive?

You should expect to receive and quarterly, publications in about 15 days in Indian and in 6 to 8 weeks in other countries after receipt of your full advance payment.
The subscription period normally we accept January – December

2. How do I place a large order for my business/employees/customers?

Whether you're ordering many journals for one waiting room or dozens of subscriptions to one publication for sales people around the world, we can help - we're well equipped to handle large and complicated orders.
If all publications are being shipped to one address, you can conveniently place the order on our web site. If you have a list of people to whom you want journal subscriptions sent, you can email or fax this address list to us, along with instructions (who gets what subscriptions). We will take care of the rest.
Contact us at http://www.rfppl.com/contact-- please be sure to include your phone number and/or email so that we can confirm and verify your order details as needed.

3. How do I change a mailing address?

You can change your shipping address by login in to your accout. Once you loged in into your accout click on the link "Shipping Address". Once you on the Shipping Address page select the address that you want to change. Once you update the shipping address all the journals that are currently being shipped to that address will be shipped to the new address that you provided.
Login to My Account to Update Shipping Address

4. Can I renew my existing subscriptions?

Yes. When placing a renewal order, just enter your name and mailing information exactly as they appear on your mailing label. Your information will be matched and your subscription will be renewed. Throughout the year, you can also come back to any order you've placed with us and choose to renew, or even add an ongoing "auto-renewal" to the subscription order.

5. How do gift orders work?

If you'd like to place a gift order, please indicate this by clicking the Gift option in the order process. You may include an optional brief message to the recipient during the checkout. (If you forgot to do this, contact us and we'll take care of it for you.)
The first issue usually arrives within 15 days in Indian and 6-8 weeks in other countries. We do not determine how fast it will be delivered. When you place a gift order, we usually send a gift card to the recipient informing them that they will soon receive a journal subscription as gift. This card includes the journal's name, when to expect the first issue, and the gift giver's name and address, along with our customer service contact information.

6. Do you ship outside the India?

Yes, delivery is available worldwide for our all publications.
We accept payment by check, credit cards and Bank Transfer for all orders.

7. Do you accept purchase orders?

Yes, we gladly accept purchase orders. If your company uses purchase orders or requisitions, place your order via our web site. Click on "Pay by Check" when you are asked to choose payment method. This will create an account in our system and allow you to print an invoice. You may use the invoice as a purchase requisition/order or you can generate your own purchase order. Just reference your invoice number in the purchase order. Please fax your purchase orders to 91-11-22754205 or mail to:
Red Flower Publication Pvt. Ltd.
48/41-42, DSIDC, Pocket-II
Mayur Vihar Phase-I
Delhi – 110 091
India
Please contact us if you have specific needs not addressed here.

8. What payment options do you accept?

We accept the following payment methods.
Credit Card, Debit Card or Corporate Purchasing Card
We accept American Express, Discover, Visa, and MasterCard. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We also accept bank, debit and check cards that carry the Visa or MasterCard logo.

Check or Money Order
If you're paying with a Check or Money Order. Once you complete a checkout process and you select Pay by Check option you will be given an invoice with unique order number. Please send us your check or money order. Please make sure that your name and the order number that you will see on you confirmation page is written on the check.

Purchase Order
If your company uses purchase orders or requisitions, place your order via our web site. Click on "Pay by Check" when you are asked to choose payment method. This will create an account in our system and will allow you to print an invoice. You may use the invoice as a purchase requisition/order. You may also mail your purchase order to the address below or fax your purchase order to 91-11-22754205.

Bank Transfer
If you are paying by Bank Transfer, please place your order online and select the "Pay by Check" option. Once your order has been submitted, please contact our customer service for Bank Transfer instructions. Please include your invoice number with your Bank Transfer information so that we can apply your payment to your order.
Please mail your check, money order or purchase order to:
Red Flower Publication Pvt. Ltd.
48/41-42, DSIDC, Pocket-II
Mayur Vihar Phase-I
Delhi – 110 091
India

By Bank Transfer/TT:
1. Complete Bank Account No. 604320110000467
2. Beneficiary Name (As per Bank Pass Book): Red Flower Publication Pvt. Ltd.
3. Address: 48/41-42, DSIDC, Pocket-II, Mayur Vihar Phase-I, Delhi – 110 091(India)
4. Bank & Branch Name: Bank of India; Mayur Vihar
5. Bank Address & Phone Number: 13/14, Sri Balaji Shop,Pocket II, Mayur Vihar Phase- I, New Delhi - 110091 (India); Tel: 22750372, 22753401. Email: mayurvihar.newdelhi@bankofindia.co.in
6. MICR Code: 110013045
7. Branch Code: 6043
8. IFSC Code: BKID0006043 (used for RTGS and NEFT transactions)
9. Swift Code: BKIDINBBDOS
10. Beneficiary Contact No. & E-mail ID: 91-11-22754205, E-mail: redflowerppl@vsnl.net

9. How do I change the delivery address for my journal subscriptions?

If you purchased your subscriptions through Red Flower Publication Pvt. Ltd., you can change their delivery (shipping) address via our web site. Just log-in to your account using your email and password. (If you have forgotten your password, request a password reminder.) Then go to "Modify Shipping Address" and enter the new address. That's it. Once you update a shipping address, all the issues that being shipped to that address will be shipped to the new address provided. But please note, it may take 15 days to India and 6-8 weeks to other countries for the change to take effect.
If you have further questions, please contact a customer service specialist.

10. Do you process cancellations and refund requests?

Cancellations are not accepted orders once processed except duplicate payment. Claims for non-delivered items must be made within 90 days of order and no later than 120 days of order; refunds will not be processed if Red Flower Publication Pvt. Ltd. was not informed of non-delivery within 120 days of order. Processing and special order fees are non-refundable.
There is a 10% service charge on all cancelled subscriptions.

11. Missing Issues - Replacement Policy

Claims for missing issues must be submitted within 90 days of publication date. When delivery of issues claimed is traced to the subscriber's address, replacement copies will be sending only upon receipt of additional payment at the single issue rate after claim period. Publishers retain the right to provide replacement missing copy or to extend the subscription. Claims submitted after 3 months will not be replaced without additional payment.

12. How can I send a gift subscription from one country to another (billing address in one country and shipping address in another)?

1. Open an account with us. Please use your own shipping and billing address to open an account with us. You will be able to add the shipping address to another country in the next step. In case location changed from India to other country, the shipping charges will be paid.
During the checkout process, you will be able to choose your BILLING address that you added. You will then be able to add a new SHIPPING address in a different country where the subscription is to be shipped.


 Customer service office
Red Flower Publication Pvt. Ltd.
48/41-42, DSIDC, Pocket-II
Mayur Vihar Phase-I
Delhi – 110 091
India
Phone: 91-11-22754205, Fax: 91-11-22754205
E-mail: redflowerppl@vsnl.net
Website: www.rfppl.com