Government and public sector managers worldwide have, within the last decade, come to the realization that Information and Communication Technology (ICT) is a viable tool that can help them achieve their aims: to deliver efficient and cost effective services to its citizenry, clients and partners. To this end, governments in most developed and developing countries of the world are at different stages of adoption and implementation of their chosen e-government policies and initiatives in a bid to reform their public sector and improve on its services deliveries, as is the case with Nigeria. The present case will review literature on e-government services and applications available to the public in Nigeria. Adoption of egovernment applications and services for public to access government information, documents, resources and for archiving has transformed traditional government services’ delivery in countries in Europe and America and some developing countries in Africa with attendant implications for governments and citizens in developing countries. The methodology will be a review of related literature and will draw up conclusions from the literature to propose a plan for e-government services in Nigeria. The mission of the study is to jumpstart a national discourse on the phenomenon of use of ICT to transform internal and external relationships through operations and expectations about performance of government and to define related concepts and viewpoints. This will be achieved by giving a clear and better understanding of why and how Nigerian citizens use e-government services. By highlighting the contemporary issue of e- government services in Nigeria, this case will be focusing on the growing area of e-governance and ICT in service delivery in Nigeria.
Keywords: E-government; Information and Communication Technology; Electronic government services; Nigeria. Corresponding Author
: Gbola Olasina