Real estate sector is one of the most globally recognized sectors. It comprises of four sub sectors housing, retail, hospitality, and commercial. The growth of this sector is well complemented by the growth in the corporate environment and the demand for office space as well as urban and semi-urban accommodations. The construction industry ranks third among the 14 major sectors in terms of direct, indirect and induced effects in all sectors of the economy. Buying a house (especially under construction from a developer) is a very different experience. The home buyer is confused with lot many thoughts, new ideas, current methodologies in construction like environment friendly use of energy and materials. The process which starts from booking travels various zones and then ends at possession. This period goes through various phases of happiness (elation) to depression to joy to frustrations and so on. This paper attempts to understand the expectations of the tenants/occupiers from the property management companies. It also aims at finding out factors determining occupiers/tenants’ satisfaction.