Introduction: Patient satisfaction is one of the important goals of any health care institution. While the health care industry is going through a rapid transformation to meet the needs of its clientele, it is not always easy to measure their satisfaction level, as it depends on many factors such as behaviour of doctor and other health staff, cost and quality of clinical and laboratory services, hospital infrastructure, physical comfort, emotional support and respect for the patient and their attenders etc. Present study was undertaken to study the level of patient satisfaction and its determinants, with a view to improve quality of patient care, in a tertiary care teaching hospital. Methods: A cross sectional study was conducted over a period of three months i.e. from 01 January 2019 to 31 March 2019. Using purposive sampling method, a total of 90 patients were randomly selected by lottery method from different Indoor Clinical departments, except Paediatric ward. A semi -structured questionnaire was used comprising of 30 items to measure core dimension of patient satisfactions. Scoring was done using five-point Likert scale, with 1 and 5 indicating the lowest and highest levels of satisfaction, respectively. Results: The overall satisfaction level of patients in present study was found to be 73.5%. Majority (82.2%) of the patients expressed satisfaction over the assistance given at registration desk while three fourth (88.8%) of the patients were happy with time devoted by the doctor to attend them in the wards. Patients were also satisfied with the behaviour of the doctors and other staff. However, 71.1% of the patients were dissatisfied with the taste and Quality of food and its available canteen facilities. Conclusion: Present study brings out that patients were satisfied with the quality of professional services in the hospital and behaviour of doctors, nursing and paramedical staff.

Keywords: Patient; Satisfaction; Hospital services; Behaviour.