Information and communication technologies have affected information services during the past years. This was led to major changes in tools and procedures used for such services. The current study focuses on the possibility of using Short Message Service (SMS) to serve users outside an academic library. To achieve this purpose, evolution of information services in introduced in brief, Short Message Service is defined and its application in libraries is considered. Then, a case of such an implementation in an academic library is presented. Findings show that SMS technology may not be currently a powerful communication channel in some of the Iranian universities. The service received unfavorable reaction on and off campus and the volume of text message questions remained very low. Results of this research can shed light on the current status of the problem and opens new discussions in this area of research.

Keywords: Information Services, Short Message Service (SMS), Academic Libraries, Tarbiat Moallem University, Iran